Total RecallSupport
Get help.
A real person reads every message. Emailsupport@totalrecallhq.com and we will get back to you within two business days, usually much sooner.
Help us help you
Three things make almost every issue fixable on the first reply: the email address you sign in with, what you were doing when it went wrong (which setup step, or what you asked theo), and what you expected versus what actually happened. Screenshots are gold, including any error message word for word.
Guides and documentation
Setup guides and reference documentation live attotalrecallhq.com/docs. If you are mid-setup, the wizard itself is the best guide: each step names the exact screen you should be on and what to paste where.
Security issues
Found something that looks like a security problem? Emailsupport@totalrecallhq.comwith "Security" in the subject line and we will treat it as the front of the queue. Please do not post details publicly before we have had a chance to fix it.
Your data, your accounts
Your brain runs in your own Supabase and Railway accounts, so some fixes happen on infrastructure only you can log in to. We will never ask for your passwords or API keys in email; when support needs hands-on access, we use revocable member invites you approve and can remove at any time. More on how your data is handled is in theprivacy policy.